Due to the current situation with the Coronavirus (COVID-19), will I receive my order on time?

It's business as usual here at SETT. All orders are currently being delivered on time according to the estimated delivery date. If there are any changes, customers will be notified as soon as possible.

For extra precautions, we added two extra days to the estimated delivery date.

We track the parcels and correspond directly with our courier companies to make sure everything runs smoothly.

What are SETT shipping options?

We offer 3 convenient options to ship your order:

Standard Shipping, Express Shipping and Urgent Shipping. You can select your preferred shipping option at checkout.

Does SETT ship worldwide?

Currently, we ship in the USA only, we are working to expand our activity globally.

How do I track my order?

You can visit our Track Order page.

In addition when your order leaves our fulfillment center, we will send you an email with a tracking number that you can use on the shipping company's website, this will contain detailed information about the status and location of your order.

Why didn't I get a shipping notification?

If you received an order confirmation, but have not received a shipping notification, this probably means your order is still in production and not yet been shipped.

Please visit our Track Order page.

How do I change my shipping address?

We can change your shipping address as long as your item has not left our fulfillment center. To change your address please contact us, with the following information: Street address, apartment number, City, State, Zipcode.

How do I place an order?

To place your order, select the item(s) that you wish to purchase, if it is a personalized item then make sure all the information is correct, and add it to your shopping cart.

Proceed to the checkout page and fill in your personal information and complete your purchase. Make sure to double-check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.

I paid by Paypal & couldn't find where to add my shipping address

If you purchased your order using PayPal, we will ship your jewelry to the address connected to your PayPal account.

If you want to receive it at a different address, please contact us informing your Order ID number and the new address details.