Product & General Info

How to take care of my SETT jewelry?

Check out this article for some helpful tips to keep your jewelry looking fabulous!

What are SETT shipping options?

We provide a convenient range of secure local and international shipping options. To upgrade your shipping method, please contact our Customer Care Team.

Our most popular shipping methods include:

  • Standard- FREE
  • Expedited - Fast shipping
  • Urgent Shipping - Super fast shipping

Please note that time frames are stated in business days and do not include weekends.

For more information about local and international shipping as well as relevant shipping times during peak seasons, please click here.

How do I place a special request for my necklace?

While we have a wide range of jewellery styles, you may want to add a personal touch that you can''t find in our collection. For special design requests, please contact our Customer Care Team.

Our jewellery design experts will review your request and let you know if we can make your personalised creation.

Please attach a link to the item you are referring to, or the product ID number, which can be found on the item page.

Please note that during busy seasons we cannot accommodate special requests.

How can I pay for my order?

We  accept all major credit cards as well as payments made through PayPal.

All payment must be made in full before shipment.

To make a payment just click on either the "Continue to Checkout" or "PayPal Checkout" buttons in your shopping bag. After entering your contact details you’ll be redirected to the relevant payment platform.

Credit card users may pay with:

  • Visa
  •  MasterCard
  • American Express
  • Diners Club
  • Discover

    Visa  MasterCard  Amex  Diners 

Unfortunately we do not accept Direct Debit Cards or Prepaid Credit Cards.

Returns & Cancellations

Cancellation & Changes

Production of your item will begin immediately after we have processed your order.

  • What is the cancellation time frame? we start production straight away, please let us know up to 2 hours after placing your order that you want to cancel it. Please be advised that personalized jewelry pieces are made especially for you; therefore, after 2 hours, they can either be returned for exchange.
  • To cancel your order, please contact our customer care team here.
  • How can I make a change in my order? We all change our minds, if you decide you would like to change your order wish to change something in your order before it has shipped, you do not need to cancel your order and place a new one. Please contact us and we will gladly assist you.

Returns & Exchanges

If you are not 100 % satisfied with your product, we will be happy to exchange it for something else within 60 days of purchase. Please be advised that personalized jewelry pieces are made especially for you; therefore, they can either be returned for exchange. Non-Personalized pieces are eligible for a full refund, if within 30 days of delivery.

  • Exchanges: You must return your original item before we are able to send your new item.
  • Please let us know before doing so and send a clear picture of the item.
  • If the new item you have chosen has a different monetary value than your original item, you will be sent either a money order or refund, whichever is appropriate.

Damaged Item

If your item has arrived damaged or incomplete, please contact us immediately. As long as your item is under warranty, we will exchange your item for a new one.

  • How do I exchange my damaged item? Please, visit our ‘Contact Us’ page, select ‘Inquire about received order’ and proceed to the relevant category from the dropdown menu (My item is damaged, There is a mistake in my order/Something is missing, etc.).
  • Attach a clear image of the damaged item and describe the matter.
  • Once a customer care representative has received a clear picture and approved your claim, you will be offered a free reorder (for items within the warranty).
  • How do I get a refund for a damaged item? You can return a jewelry item for a full refund if within 30 days of delivery.
Warranty Conditions

At SETT, our jewelry is made of high-quality materials and stones.

All items are covered by a 24-month warranty, which means we’ll replace or fix any damaged item within 2 years of purchase. All items must be returned before the new item can be reproduced.


  • Damage, accidental or otherwise, not caused by defect of material or workmanship.
  • Damage due to daily wear and tear, scratches, and damage of any accessory-part.
  • Water damage to a product not marked “water resistant”.
  • Lost or stolen items.

Please contact our Customer Care Team if you have experienced any defect to your item that is covered by our warranty. Please send us your purchase receipt to validate this warranty along with a clear image of the damaged item.